Delete your FREE LMS account

How to request deletion

1. Fill in the form below (signed in or not). You can also email support@freelms.au from the address you sign in with.
2. We email a confirmation with a reference number. Nothing is deleted at this point.
3. We verify that the request is genuine. If you are a learner, we may check with your organisation because it controls your training records.
4. We deactivate your account so it can no longer be used to sign in, then delete or anonymise your personal information (see below). We email you when it is done. We aim to complete verified requests within 30 days.

What we delete

• Your name, email address, phone number and profile picture: deleted or replaced with anonymous placeholders.
• Your sign-in credentials, active sessions and any notification (push) subscriptions for your devices.
• Your IP address and device details in our activity logs.
• Enquiry and support messages linked to you, where we are not required to keep them.
• If you are an organisation administrator and ask us to close the workspace: the organisation's learners, courses, assignments and training records.

What we may keep, and for how long

• Training records (progress, quiz results, certificates) belong to your organisation. They remain, no longer linked to your name (shown as “Deleted user”), until your organisation removes them or closes its workspace.
• Records we must keep for legal, tax, billing, security or fraud-prevention reasons, only for as long as the law or those purposes require.
• An email-suppression entry, so we never email you again after you opt out, and the record that you accepted our Terms and Privacy Policy (version, date and IP address).
• Encrypted backup copies. Nightly backups are replaced on a rolling basis, and a small number of older verified backups are kept until we remove them, so deleted data can remain in them for some time (see the Privacy Policy).

Request deletion