Terms of Service

FREE LMS is operated by Korey Pty Ltd (ABN 34 661 510 729), 10 Brown Street, Chatswood NSW 2067, Australia. Contact: support@freelms.au.

FREE LMS is a web-based learning management system.

Free plan: up to 5 users and 3 active courses in total, being the 3 library courses included with every plan (Workplace Code of Conduct, Customer Service Essentials, and Office Ergonomics & Safe Workstation Setup). The Free plan has no charge, no credit card requirement, no expiry and no additional course slots.

Standard plan: A$50 per month, up to 100 users, unlimited courses you create or upload, and the same 3 included courses.

The full 50-course library, Company Branding and individual courses are separate paid options that are offered on request or when they become available, and are not part of the Free or Standard plans. No other courses are bundled with the platform. Plan limits and prices are shown on our pricing page and may change with notice for future billing periods.

You may start one 7-day free trial of Standard for your business. No credit card is required, and we will never charge you automatically at the end of the trial. During the trial you can have up to 100 users and unlimited courses. We allow one trial per business, identified by company email domain, and may decline further trials. Personal and shared email domains (such as free webmail) cannot be used to start a trial; if you believe a trial was declined in error, email support@freelms.au and we will review it.

Unless you choose to subscribe before the trial ends, your workspace automatically returns to the Free plan when the trial ends. Your courses, users, uploaded files (including SCORM packages) and learner progress are not deleted.

If your workspace has more than 5 users or more than 3 active courses when a trial or a paid plan ends, we do not delete or deactivate anything. Your existing users, courses and learner progress stay available.

Until you are back within the Free limits, or you upgrade to Standard, you will not be able to add users, or create, upload or reactivate courses, beyond the limits. You can reduce usage yourself, for example by archiving courses, which does not delete them. We will give you notice before we change how excess usage is handled.

You must provide accurate information and keep your login details secure. You are responsible for activity in your workspace, including your learners’ use of the service. Organisation administrators are responsible for having the right to add the learners they enrol.

Standard is billed monthly in Australian dollars through our payment provider, Stripe. The first payment is taken when you subscribe, and the subscription renews each month until you cancel. We are not currently registered for GST, so we do not charge GST: the amount charged is the price shown (A$50 per month), and the price does not include GST. If we register for GST in future, we will update these terms and give you notice before it applies to your subscription.

If a payment fails, Stripe may retry it and we will email you. If it is not resolved, your subscription may be suspended or ended.

You can cancel at any time from Billing in your workspace (Manage Subscription). Cancellation takes effect at the end of your current paid month: you keep Standard until then and are not charged again. When it ends, your workspace automatically returns to the Free plan, and all your users, courses and learner progress are kept (see “If you go over the Free plan limits”). You can subscribe again at any time.

Nothing in these terms limits your rights under the Australian Consumer Law, including any right to a repair, replacement or refund where a consumer guarantee is not met, such as for a major failure.

Beyond those rights, we consider refund requests fairly and case by case. To ask for a refund, email support@freelms.au with your workspace name and the payment concerned, and we will respond within a reasonable time. We do not offer an automatic refund period.

You keep ownership of the courses, files and records you upload. You give us permission to host, process and display them to provide the service. You must have the rights to anything you upload, including SCORM packages, and must not upload unlawful or harmful content.

Cancelling Standard does not delete your data. Your workspace continues on the Free plan with your courses, users and learner records kept.

While you have access, administrators can export reports as CSV or Excel files and download certificates. We do not currently offer a self-service export of all workspace data; if you need a copy of your records, email support@freelms.au and we will respond as set out in our Privacy Policy.

An organisation administrator can ask us at support@freelms.au to close the account and delete the workspace data. We carry out these requests manually after confirming who is asking. We will acknowledge your request within 5 business days and aim to complete it within 30 days, subject to applicable law and the complexity of the request.

Deletion covers the workspace's records in our database (courses, learner records, progress and certificates), the files uploaded to the workspace (including SCORM packages, images and logos), the login accounts of people who are not members of another workspace, and those people's entries in our email delivery log. We confirm to you when this is done.

Some information is handled separately or kept. Payment records are held by Stripe. We keep our own billing records and the record of your acceptance of these terms where the law requires or to show our compliance. If an email address has unsubscribed from marketing, we keep that address on a suppression list so that we do not email it again. Enquiry and support records held in our customer relationship system are deleted or anonymised on request unless we need to keep them for legal reasons.

Backups: we keep backup copies for disaster recovery, and our regular backups are encrypted. Deleted data is not removed from existing backup copies, and it may remain in them until they are replaced or removed in the normal course. We do not restore deleted data into a workspace once we have confirmed deletion, and we do not use backups for any other purpose. Because of the manual process and backups, deletion is not instant and we cannot promise that every copy is removed immediately.

Do not misuse the service: no attempts to break or probe its security, interfere with other customers, send spam, or use it for unlawful purposes. We may suspend accounts that breach these terms or put the service at risk.

We aim to keep the service available and your data safe, but we do not guarantee uninterrupted or error-free operation. You are responsible for keeping copies of records you need to retain.

Nothing in these terms excludes, restricts or modifies any right or remedy you have, or any guarantee, warranty or other term or condition, under the Australian Consumer Law or any other law that cannot lawfully be excluded, restricted or modified.

If the Australian Consumer Law gives you a consumer guarantee for the service that we are allowed to limit, our liability for failing to comply with it is limited, at our option, to supplying the service again or paying the cost of having it supplied again.

Subject to the above, and to the extent permitted by law, we are not liable for indirect or consequential loss, and our total liability to you for any claim arising under these terms is limited to the amount you paid us for the service in the 12 months before the claim.

You can stop using the service at any time. We may end or suspend access for serious or repeated breaches of these terms.

These terms are governed by the laws of Australia. Questions about these terms: support@freelms.au.